If you have not yet received your Gems in the game after making a purchase through GooglePlay, you may check on the status of your order via the following link at: https://wallet.google.com/manage/#transactions:filter=ALL
If the status shows that your order has been canceled, please do not panic. The payment made will be refunded to you.
Google is currently working to repair this issue in the shortest time possible. In the meanwhile, we also provide other means for you to purchase your Gems. Contact our Payment Live Chat from the Shop page in-game for the link to buy Gems from payment services like PayPal, Google Checkout, Amazon or MoneyBookers. These services also entitle you to a 10% bonus of Gems on your purchases!
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