Castle Clash: Guild Royale

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#1

Posted on 1/22/21 6:52:55 AM | Show thread starter's posts only

Hi everybody.
I am a longtime member, 6-7 years with castle clash. 7 days ago I lost relics attribute of Dynamica. I have contacted the online support many times but they handle it unprofessional, bad support.
After 6 days of waiting, IGG sent me a letter with compensation of 30,000 gems. Have a sore hand and the doctor gives you eye medicine? That is IGG's treatment? I bought the in-game item for almost $ 150,000 and will I need those 30,000 gems? Isn't that funny? Oh no what I need is fairness, I don't need gems.
I will continuously claim the rights of the player and ask an attorney if necessary.

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#2

Posted on 1/22/21 7:44:04 AM | Show thread starter's posts only

excuse me but how can you lose the relic attributes? If you rolled for better attributes then its not IGG's fault. Please explain better next time because I sincerely don't get your situation. And is it really necessary to call an attorney? Plus why would you spend that much money I mean currently the most expensive pack in the bazar is $ 500 so that means you bought multiple items but still

mrcavendish Rated on 1/22/21 7:52:27 AM: I do not know. my relics 2 accs 100% +1 Crit DMG 100%. And IGG says someone has login to change it. But I do not share the account with anyone. They were purged because I was using a nice attribute. And they suggested to compensate me for 30k gems

mrcavendish Rated on 1/22/21 7:53:45 AM: $ 150,000 is the money I've spent in 6-7 years playing this game.

mrcavendish Rated on 1/22/21 7:57:20 AM: My dynamica relics: 1 acc +2 Crit DMG 100%

Cichociemiak Rated on 1/22/21 8:43:52 AM: First, don't write 3 consecutive posts in a row. Second, you can't blame devs that someone hacked to your account and messed. Or maybe it was but hack at all. Maybe you left phone somewhere for a moment and someone wanted to try and see what it is and accidently did that. We can't tell fire sure. But it is like blaming manufacturer that shop is selling their product for much higher price than manufacturer is selling.

mrcavendish Rated on 1/22/21 9:30:34 AM: I am a P2P that paid over $ 150000 and what did igg do for us? You sell your car and you don't have a thing to repair it? that's ridiculous

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#3

Posted on 1/22/21 8:13:57 AM | Show thread starter's posts only

Hmmm Tbh you prolly changed them but forgot you did? I mean its literally impossible for someone to access your account and change his relic. Do you know how many gems you had before and after you saw your dyna relic was missing? Were you missing gems? Also IGG does not "purge" players to make there account worse if they have good stuff. As far as they are concerned a dyna with all 15% HP relics is "good" :/ I advise you try PM'ing our fellow man on the inside: paparuazi or try contacting live support again and see if they cant give you back your gems spent.

mrcavendish Rated on 1/22/21 8:25:08 AM: Do you think I need gems? Funny

Cichociemiak Rated on 1/23/21 7:04:41 AM: I think it is possible to get it on android. All you need is to get google acc password and mail and you can do whatever you want. Although it is not likely someone would do it. But folks have different things in mind. Some are playing in bands, others are painting and some like to hack others just for fun. I once accidentally lost few thousands of gems just playing while lying on back on bed. It was warm and i didn't had any shirt. At some point i just fall asleep, dropped phone on my chest and when i woke up i have noticed game was still turned on, i had few k of gems less, and i 24h shield was turned on. I didn't did that, but when phone dropped on my chest something happened which turned this shield on with gems. Of course LS didn't refunded my gems, cause who would believe that, but i lost gems in the end.

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#4

Posted on 1/22/21 8:52:43 AM | Show thread starter's posts only

We can't tell what happened therefore we can't tell if is devs fault.
Someone just did it and to did it either it had login and password or hacked to your account of phone i have no idea how. I don't see any fault in devs for sure, and still they tried to compensate loss and you are angry at them. I don't think there is option to roll back those changes either.
Theoretically you could do it accidently and after that try to blame others and demand to revert changes. I said theoretically cause we have same proof you did it, as devs did it. No proof at all, therefore try not to point finger without evidences.
We can't help that but what you should do ASAP is change your account password for safe and difficult and do it on safe device and not your phone. It can be infected with virus or trojan. This is something which must be done to avoid this situation to happen again.

mrcavendish Rated on 1/22/21 9:32:50 AM: Yes, I lost my stuff and after 7 days of waiting you guys say that I got hacked? funny reply.

mrcavendish Rated on 1/22/21 9:36:33 AM: Tried to buy a ROLLS ROYCE car and broke down. They give you a bicycle. What you will do?

FirstLady Rated on 1/22/21 8:08:16 PM: Depends on when it broke down and the warranty associated with it. Even the finest of vehicles will break down eventually.

mrcavendish Rated on 1/22/21 8:41:34 PM: That means you will take the other bike and ignore everything. You're really funny

OneTimeJJ Rated on 1/23/21 3:50:48 AM: Banned

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#5

Posted on 1/22/21 10:45:26 AM | Show thread starter's posts only

Did u spend $150,000 for this game? OMG!!!

mrcavendish Rated on 1/22/21 10:50:38 AM: Yes. My acc Top ranks.

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#6

Posted on 1/22/21 10:57:23 AM | Show thread starter's posts only

I spent 150,000 on 4 accounts. And when something went wrong, IGG told me to wait. After 4 days, they answered. and after 6 days they said it was irreversible and sent me 30,000 gems. OMG I'm not a kid.

Cichociemiak Rated on 1/23/21 6:08:31 AM: They told you to wait cause they can't check it right away, or cant tell anything without checking. This is standard procedure. Tell me what reason devs would have in messing with your dyna, knowing you will complain (which is reasonable action) ?

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#7

Posted on 1/22/21 12:34:54 PM | Show thread starter's posts only

Basically, what members are saying is that you have to physically be logged into an account to change the relics, so this is most likely to have accidentally occurred at your own hand or that of someone with access to your account or device.

IGG has the ability to audit the account and determine if your Dyna had the relics you are asserting and I am sure they shared with you exactly when the change occurred. Regarding your assertion that the relics were "purged"; I am not sure what you mean as relics are a changed by gem roll.

Further there are people in customer service who have absolutely no business being there, but generally one's customer service experience can be negatively or positively affected by the consumer. If you are rude and irrational in expressing your issue, then the service received will most likely be negatively impacted.

Finally you say what you want is fairness but it seems to be lacking on your side. You claim you did not change the relics but that IGG purged them.... Did you see this occur? NO!?! So what evidence do you have that IGG was involved at all in the changing of your relics? As stated one has to physically be on the account to change the relics, how often have you known IGG to log into your account? Is it fair to point a finger at someone or defame their character or business practices without proof? Where is the fairness in your actions?

mrcavendish Rated on 1/22/21 1:12:10 PM: wow did you spend on this game yet? Or are you acting smart without reading the conversation between me and the supporters?

mrcavendish Rated on 1/22/21 1:12:27 PM: wow did you spend on this game yet? Or are you acting smart without reading the conversation between me and the supporters?

mrcavendish Rated on 1/22/21 1:16:32 PM: Answer me this question: You bought a car and it broke down, the Seller offered to assist you with the bike simply because they could not repair it. Would you happily accept that bike?

FirstLady Rated on 1/22/21 8:03:46 PM: First allow me to address the fact that Cichociemiak informed you that [3] consecutive posts is considered spamming here yet you continue to do it. I certainly did read your post and every other one and that does not change the fact that you came here with allegation which you can not prove, and in fact logic dictates that this was an issue that you yourself or someone you allowed access to your account caused, yet you feel it correct to blame IGG. Finally your comparison is awful, if I purchased a vehicle I would be fully aware of the warranty in place and all the content therein, so the only way I would be offered a bike is if there was none. This to me implies an "AS IS" sale in which case buyer beware and the offering of a bike would be more then they would be required to do.

FirstLady Rated on 1/22/21 8:06:09 PM: The fact that you spent on the account or how much you spent does not entitle you to be compensated for something that you assumable did which negatively impacted your account.

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#8

Posted on 1/22/21 11:08:09 PM | Show thread starter's posts only

Banned

OneTimeJJ Rated on 1/23/21 3:58:43 AM: Banned

badaoccvn Rated on 1/23/21 4:59:34 AM: Yes, I am pondering about this, and I will not be spending on games for the time being.

Cichociemiak Rated on 1/23/21 6:14:06 AM: @PotatoWedges lot's of ppl which are high spenders could do this, and than report they were robbed by devs which changed their attributes and they demand change it back, and try again. And when this will happen once, others will do it, and explain it cause devs already did that than they want it to happen also. And then there would be not ending avalanche of it. We should focus on what happened, and not blame devs, which don't have interest in doing something like that at all. Not like i am defending devs, but really, what devs would gain with actions like that except complaints ?? This is not wise action to do something negative on player account and think that player will not report it.

FirstLady Rated on 1/23/21 9:13:39 AM: It is always a major tell when the complaint starts with "I spent xxxx", however the only thing that entitles you to is what you purchased....period. @PotatoWedges, I am not surprised at your comment, but I charge you to go to any store and make a claim about a defect in a product you purchased without evidence and let us know how far they bend over to appease you.

PotatoWedges Rated on 1/23/21 2:52:26 PM: Banned

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#9

Posted on 1/23/21 4:04:29 AM | Show thread starter's posts only

You see the problem I have with this forum administrators, you always condemns and concludes issues and concerns that players put across, as if you are spokespersons for igg. you see, I had a similar issue, I tried to upgrade my hero base to level 26, and all of a sudden the network was interrupted, I logged into the game again and to my surprise my 6000 gems was taken from my account, I couldn't believe my eyes and I checked my warehouse and I found out that I have a lot of mana pack in storage, so even if it were to be my mistake why did I have a lot of mana pack and my gems was taken.I contacted live support and after their audit they said I had no resources and as a result I used gems to upgrade and they are going to give me a one time service refund, I waited and waited up till now to no avail,whilst I have a lot of mana pack in storage, so am asking whose fault is it.so please forum admins you are the spokespersons of this forum not igg, listens to concerns with open mind and heart and see the best you can do to help address issues, it may be a bug.thanks

Cichociemiak Rated on 1/23/21 6:33:40 AM: I had similar situation when there were no confirmation on spending gems long time ago, and i tried to finish one building quickly cause not many gems would be needed. But when i tried that, game was not responding. So i tried and tried and tried and nothing. I closed game and opened again after second attempt, and how surprised i was when i checked that building i wanted to finish was few lvls higher than it was before, and many gems was gone. Who fault it was ?? Mine or devs ?? Answer me what was first idea of yours. I can bet "It was devs fault". True problem was poor internet connection and no confirmation on spending gems. When i was tapping on upgrading game was sending this information and upgrades were made along with using gems, but there were no info to me that game was doing it. It seems like impossible but it happened. Good it was on my second account, but still it happened. And my first idea was also "this is devs fault" but i began to think about it, and i realized that i should not do things like this in place where there is poor internet connection. I realized that i should close game before upgrading more, and start again to know if those changes were made or not. Of course Live support didn't gave me back gems so i had painful lesson.

Cichociemiak Rated on 1/23/21 6:46:21 AM: Second thing is that we all like to blame others, not ourselves and judge others without solid proofs. We know OP version, and IGG version, but still many are blaming IGG. I wonder how many folks tried to think about it and had idea that maybe it was someone else which did it. Maybe OP was hacked and someone else get his acc and did that accidentally or not. Maybe friend on OP found his phone with CC turned on and did something accidentally and not told OP about it. Maybe even OP did it accidentally without realizing it cause he was playing lying on back on couch for example while being tired and tapped on something not realizing what he did (happened to me twice, and i was angry when i noticed. But i knew it was my fault) .There can be plenty of reasons why it happened, but many are considering only one. Second thing is refunding. Best way would be to revert changes, but question is if this is possible. Is possible to revert change on one acc only? Maybe this is not possible, cause devs are not saving data for each acc separately, but for all as one and changing back on one acc would be changing on all and if this is true, than i wouldn't like it to happen. Maybe devs gave those 30k gems cause they were thinking it would be enough to get that again. Only devs know but are they willing to share it ?? Not likely.

FirstLady Rated on 1/23/21 9:39:39 AM: First we are not forum administrators, nor spokesmen for IGG but members who happen to moderate the forum. However as members we are entitled to our personal opinions on any issue presented in forum like anyone else. The problem I have with your position is this......there are a number of members who responded prior to either of us, and I dare say they took the same position as we did, this does not appear to be an IGG issue. However we have these newbie (minimal post) alternate accounts (including OP) appear from no where attempting to blame IGG and the mods when we don't agree with their allegations, despite how many well established members who frequent the forum post the same opinion as if no one notices these new accounts created to try and support some questionable complaints.

PotatoWedges Rated on 1/23/21 3:00:04 PM: Banned

Tuna1tuna1 Rated on 1/24/21 3:13:59 AM: @FL, point of correction, am not a newbie, I know how you talk, I forgot my password and created a new one.

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#10

Posted on 1/23/21 6:51:15 AM | Show thread starter's posts only

I have one more question, cause i have just thought about it.
Devs told you when that change happened ?? If so did you tried to analyze what happened that day with your device ?? Are you have your account only on one device or few ??
Like i said earlier i am no trying to blame either you or devs (cause like i said devs have no business in doing things like that cause it will trigger complaint every time) but there must be an explanation for it. Reasonable explanation. i bet my money there were someone else fault.

PotatoWedges Rated on 1/23/21 3:03:44 PM: Banned

Cichociemiak Rated on 1/23/21 3:53:20 PM: So you are suggesting to split folks to better and worse ? Do what better want cause they are paying and ignore all rest, cause they are not important ?? How much time would pass if others would be doing things like that? And when it will begin, it would not stop. Ever, cause P2P are paying and they demand to do what they want or else they will quit. do You know how it is called ? I would like to know which fault is that. If devs messed something and it ended with someone loosing something than indeed it should be corrected. But if some player lost something accidentally, or because someone accessed his acc (which in that case is poorly protected which should not happen) than that player should only blame himself and not try to blackmail devs.

PotatoWedges Rated on 1/23/21 7:48:18 PM: Banned

PotatoWedges Rated on 1/23/21 7:49:37 PM: Banned

Cichociemiak Rated on 1/25/21 5:03:25 AM: Lucky you. I never received one-time service refund when something wrong happened. LS was always writing this is my fault, cause i did nothing to prevent it. Maybe one time service is good thing, but players must know this will not repeat again.

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