First of all THANK YOU for introducing insignias since they don't waste warehouse space. Everyone has TONS of crests and it seems you are phasing them out into Insignias. This is very annoying to try to keep getting crests when they are being PHASED out. The warehouse is over run with crests. Please give option to convert ALL crests into insignas and "Round Up" so we don't lose out. Also Please change bags and other items to produce Insignias instead. This would take off a lot of stress from dealing with the conversion you came up with at a later time.
I am sure IGG is thinking along these lines, but they have to design a conversion program for the crests currently being held in the member's warehouse and those that are applied to heroes. They also have to develop the programming to implement this change without the possibility of complaints on lost crests.
They also have the option to come up with a swap feature where members will be responsible for making the conversion. The current feature implement did not inspire members to make the switch even though Insignia's were very well received. Thus it was not effective in removing all the existing crests from game which is essential to make a clean switch. In short while it is obviously being thought out, it is more than a notice and will take a bit of time to effectively complete.
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The biggest problem is that crests are being produced even today..... consider Wretched gorge, Castle Crisis, the Bags you get that produce crests. It is futile to fix the problem if we can't stop the current flooding still happening.
There are multiple simple solutions to this issue :
1st solution :
IGG could simply convert crests into "incomplete Insignias" that would replace every crest in the warehouse, they would be dropped instead of crests, this way nobody loses any crest. However, it's not the best solution since it floods the "Insignia slots".
2nd solution :
This solution is better in my opinion. Remove every crest drop for insignias, with a drop rate 4 times smaller obviously, and leave the possibility to BUY crests with Merits in the Warehouse and Gold in the Lost Realm (and perhaps add level 3, 4 and 5 crests to complete high level crest sets faster). This way everyone gets to complete their Crest Sets and convert them to Insignias.
3rd solution :
Combine the 2 solutions above :p