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[Chat (Android)] It's time to say goodbye to Castle Clash

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Posted on 1/22/14 5:15:41 AM | Show thread starter's posts only

Dear players,

I("we") Understand all of your concerns! We dislike botters as much as u guys, but in reality its hard to determine who is hacking and who is not. they cant just random ban a player, without proove. Altho IGG is working on this around the clock, to make the botting stop.. But we need all of your help! take screens/vids and upload them to our live costumer service! thats what they are for, gathering intel about hackers and cheaters.. the more evidence we have, the more we can ban!

This is not a inside message from IGG, but just an message from me as a person myself...
All the mods, All the Admins are discussing your issue's! please remember that.. WE ARE HERE FOR YOU!!!

So never hesitate to contact us or live support and post on the forums! because all of it will be noted, and discussed!

Play on!

Thank you Naestra1990 for your message. I appreciate the effort of all Admins and Mods here. But in fact, we reported a lot of cases with the evidence including photos and video. This is very clear evidence but IGG has no handle just because they are paying players. Here are some cases in which members reported:

1. Dredd84:
- Vids of smallduck:
- Vids of HaAnhVu:

2. Melat: I mention this case in some post above.

Posted on 1/22/14 5:20:49 AM | Show thread starter's posts only

You should get a refund if you haven't already.

Posted on 1/22/14 5:22:39 AM | Show thread starter's posts only

I already asked Google for fully refund. They said that they are reviewing my request. Hope they accept.

Posted on 1/22/14 5:52:09 AM | Show thread starter's posts only

Regarding this issue, we have banned the cheaters from the HBM bug/glitch and we will have a maintenance soon to completely remove them from the leader boards.
We also had a recent update to solve the issues presented by the original poster.

This thread is no longer relevant, nor constructive in any way (except for OP)
I let this thread open to let our team know areas we can improve on and get more feedback from players. However I think it's now time to close this thread as it no longer is healthy for our community nor helpful for the relevant team.

Thanks for playing Harry Nguyen and your support during your playing time, thanks for the feedback and good luck to your future gaming endeavors.