I("we") Understand all of your concerns! We dislike botters as much as u guys, but in reality its hard to determine who is hacking and who is not. they cant just random ban a player, without proove. Altho IGG is working on this around the clock, to make the botting stop.. But we need all of your help! take screens/vids and upload them to our live costumer service! thats what they are for, gathering intel about hackers and cheaters.. the more evidence we have, the more we can ban!
This is not a inside message from IGG, but just an message from me as a person myself...
All the mods, All the Admins are discussing your issue's! please remember that.. WE ARE HERE FOR YOU!!!
So never hesitate to contact us or live support and post on the forums! because all of it will be noted, and discussed!
Thank you Naestra1990 for your message. I appreciate the effort of all Admins and Mods here. But in fact, we reported a lot of cases with the evidence including photos and video. This is very clear evidence but IGG has no handle just because they are paying players. Here are some cases in which members reported:
- Vids of smallduck:
- Vids of HaAnhVu:
2. Melat: I mention this case in some post above.