Castle Clash: Brave Squads Today: 9    Total Posts: 180014

Total:#6

Create Thread

[Off-Topic] Dec 31 gift glitch

[Copy link] 5/629

#1
Posted on 1/6/18 2:24:58 AM | Show thread starter's posts only

On dec31, the rewards on announcements page for the supreme pack didn't match the events page during the first two hours or so. I purchased based on the announcements page, only to discover I wasn't getting the rewards shown on the announcement page. Then I checked the event page and saw it was different.  Here is a YouTube vid showing the discrepancy:
https://youtu.be/zdjCg94VEx8
I contacted igg and after reviewing for a few days, they admitted there was a glitch with the announcements page, but decided not to compensate me in any way.
Curious if anyone else experienced this problem.

Signature
#2
Posted on 1/6/18 3:48:24 AM | Show thread starter's posts only

The only thing I can say about this is that;
~This is the 6th of Jan. (six days later)
~No one in forum has access to your gaming account (so we can't help)
 
You mentioned not being compensated, so;
*Did you retain all the gifts that you did receive so as to exchange for what you wanted?
*Or were you hoping to receive both?

Signature

Follow IGG @Facebook.com/IGG    Follow CC @Facebook.com/CastleClash
#3
Posted on 1/6/18 11:03:54 AM | Show thread starter's posts only

Agree that announcement and event are not properly synced.  They seem to do fair amount of copy/pasting, and quite often miss stuff in announcements.   Some are really messed up.  It was particularly bad in Christmas to New Year week, as is typical for most businesses, when they are caught short-staffed.

Signature
Guild: Neldy on Android (we are recruiting)
Name: Rusty (Rustyx in game)
Might: ~300k
Guild title: resident wisenheimer.
Line ID: Rustytroll (big shock there, eh?)
#4
Posted on 1/6/18 12:24:46 PM | Show thread starter's posts only

Thanks fe2o3 for the reply.

Signature
#5
Posted on 1/6/18 6:02:20 PM | Show thread starter's posts only

Cant you contact google play?  I cant understand how IGG could give you something other than what was advertised.  If IGG does not help then contact googleplay, or your credit card if you used that??  Mistakes can happen, but they need to be corrected and resolved.

Signature
#6
Posted on 1/6/18 11:21:32 PM | Show thread starter's posts only

Contact google. This is false advertising and illegal.

Signature