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[Off-Topic] there is a problem in my account

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#1
Posted on 5/10/19 7:05:40 PM | Show thread starter's posts only

IGG ID: XXXXXXXX
Server ES ( español)
Since they do not give me a solution I ask for it here, when I enter the game, I load the loading screen and I get a sign that says "there is a problem with your account" help please, I had bought jewelry one hour before and it happened this.
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#2
Posted on 5/10/19 7:39:55 PM | Show thread starter's posts only

Well.  First of all don't give your account information in public forum.

And there is no one here can help you will this issue.
Only live support can, try to contact with them

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#3
Posted on 5/10/19 8:22:57 PM | Show thread starter's posts only

Is it a Google message or igg message?  If Google, make sure your device is still connected/signed in to the email address in which the cc account is linked to.

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WD
#4
Posted on 5/10/19 9:31:43 PM | Show thread starter's posts only

I suspect that the Spanish server was not able to give you a response because as Fggddfg stated this is an inquiry that you need to make directly to IGG.  Might I suggest that you use the link ingame for Chat/Live Support.   No one in forum has access to your gaming accounts and thus can only speculate as to the issue.  Good Luck!

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