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[Chat (WP)] WP/WS Bug Report

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#1
Posted on 1/24/18 4:13:21 AM | Show thread starter's posts only

Greetings Clasher's!


IGG has been made aware of recent issues with the game crashing.  In an effort to help our tech teams to quickly deal with these issues, we would like you to take a few minutes to report any of the following.  Whenever possible could you please include screenshots in support of your report.

Device / Model used?   ( PC/Mobile )
Operating System? *Device
Castle Clash Version?
How often does crash occur?
Which game mode?
Please explain what you were doing just before the game crashed?

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With regards to the issues with the game crashing:
Please update the game to the latest version. 

For unable update game issue:
Please try to update your device's OS to win 10, and re-try to update the game. 

If you still encounter some bug even your game version is the latest one, please contact us via Live support in time and we will check it at soonest time.

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Where there is a will, there is a way.
#2
Posted on 1/24/18 6:58:51 AM | Show thread starter's posts only

Device: PC
Operating : Win 10 Home
Castle clash version: Latest : 1.4.2
Often the crash occur: about 2 or 3 time each Hour
Game mode: Arena , Expedition, Mesa 2, the one in Arena which we can earn the medal with the fist. We have 3 team to challenge the other for a Bo3 ( forgot the name )
What i am doing before the game crash: Trying to play the game.

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#3
Posted on 1/24/18 9:17:50 AM | Show thread starter's posts only

I try to do squad Swdn n my game crash

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Indo Poenya
#4
Posted on 1/24/18 2:22:46 PM | Show thread starter's posts only

Device; Mobile
OS: Win 10 Mobile
Version Latest 1.4.2 is written instore 1.4.3 written on starting screen
How often does the Crash occur: Each time is start Lava the game freezes
Game Mode Lava3/4
Nothing i started the game to do lava

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#5
Posted on 1/25/18 8:16:50 PM | Show thread starter's posts only

PC
Windows 8.1
Version 1.4.2
Occasionally but today it crashed as I defeated the goblin in labyrinth, when i went to check my warehouse to see if I did receive my chests, this was there.... I'm assuming the weird "?" that has appeared is the chests and it did appear right after the game crashed. 

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#6
Posted on 1/26/18 12:15:41 AM | Show thread starter's posts only

PC
Window 8
version 1.4.2

cannot update in window store

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#7
Posted on 1/27/18 8:02:44 PM | Show thread starter's posts only

Mobile Lumia 430
Windows 8.1
Game version 1.4.3
When I attacking monster in labyrinth or i do Storm mesa 4 this game is stopped and closed. Why.?

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#8
Posted on 1/27/18 8:06:13 PM | Show thread starter's posts only

Mobile Lumia 430
Windows 8.1
Game version 1.4.3
When I attacking a monster in Labyrinth or I do storm mesa 4 this game is stopped and closed. Why..??

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#9
Posted on 1/28/18 9:10:25 AM | Show thread starter's posts only

PC
Windows 8.1
1.4.2

When I go on and do Elite Dungeon it keeps on saying Failed even do my heroes are all alive. plus I tried to do an update on version 1.4.3 but windows store doesn't do an update. I tried uninstalling and reinstalling the game but still it doesn't do an update.

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fear no obstacle
#10
Posted on 1/28/18 10:08:27 PM | Show thread starter's posts only

Game just crashed...
Dell PC
Windows 10 home
CC version 1.4.3

I was doing guild wars and clicked on a base to attack and the game crashed.

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Orca
RedDragons  Guild
Windows PC server