Castle Clash: Brave Squads Today: 22    Total Posts: 57130

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[Bug] Purchase bug

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#1
Posted on 8/29/18 2:36:34 PM | Show thread starter's posts only

I bought the fun pack IV for $99 and it said that the user had cancled the purchase. I went and bought the pack again with succes this time.
I checked my bank account and it said that i paid two times for the pack while i only recieved the pack items once.
This means that i have lost $99 on a pack that i didn't get the items from.
I hope that there is a possibility that something can be done about this.
My account name is Dennisdabalio

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#2
Posted on 8/29/18 3:27:33 PM | Show thread starter's posts only

You need to contacted live support in game

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#3
Posted on 8/29/18 9:16:06 PM | Show thread starter's posts only

Sorry for any inconvenience. This issue is fixed. Please contact live support for proper assistance.

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