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[Bug] I tried buying a pack and it says I already own it

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#1
Posted on 2/13/19 3:49:35 PM | Show thread starter's posts only

I tried to get the 50$ Valentine's pack but while purchasing it my wifi disconnected and the purchase didn't go through and when I try to buy it again it says I already own the pack

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#2
Posted on 2/13/19 4:33:31 PM | Show thread starter's posts only

Unfortunately you will need to check with your finanacial institute to confirm that the transaction did not go through due to the timing of the disconnect.  You will then have to contact Live Support to audit the account and perform whatever adjustments are required before the pack is no longer available.

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#3
Posted on 2/13/19 6:13:49 PM | Show thread starter's posts only

[content removed by FirstLady] hope you get that fix..

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#4
Posted on 4/30/19 1:00:39 PM | Show thread starter's posts only

I experienced similar problem on Saturday but was told to wait for 2 days...still expecting a positive response from them

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#5
Posted on 5/13/19 5:36:04 AM | Show thread starter's posts only

We even can't buy anything since today morning. "The item you requested is not available for purchase". ALL members from my guild have this issue.

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