He doesnt show in team hbm, see he should be right between beast tamer and mino.
Thanks for info. all i can advice is clear cache and try again. I think this is visual glitch and with that we may do something. IF even uninstalling and installing again will not work than indeed only support can fix that.
Maybe is he in a tower? I've had heroes that I couldn't find till I realized they're in a tower.