Castle Clash: Guild Royale

Posts:3

#1

Posted on 2/22/21 8:33:37 AM | Show thread starter's posts only

Hello everyone!
Today I checked the homecoming event was out and I have 3 smurfs I used for helping my guild in past but I don't use them often anymore. They all are eligible for collecting rewards for homecoming event as I clearly remember to not have logged into them in the year 2021. But for some reason all my accounts don't meet the requirements to collect rewards.
Before we jump to conclusions, here are few details:

All the 3 smurfs are above 10000 might
All 3 smurfs were not logged into last 60 days
All 3 smurfs used to be regular and active accounts a year ago
All(the ones where requirements have meet) rewards/achievements that we get on reaching corresponding might are claimed already

I would like to know why no one of them is eligible for Homecoming event.
Also this is my first time posting in forum so if I have made any mistake please help me rectifying.

Signature

Disappointed but not surprised :)

Posts:14414

#2

Posted on 2/22/21 9:08:22 AM | Show thread starter's posts only

Unfortunately we can't tell exactly why it happened, cause we can't check those accs.
Most obvious reason would be that you have logged in on those accounts this month, but we can't tell if this is true.
Only option is to contact live support and ask them if they can check when accs logged in.
Good luck

Cichociemiak Rated on 2/22/21 9:27:45 AM: Ok. I have checked on my old acc i am not using at all and it is not working also. Seems like bug indeed, moving your thread to bug section.

BAbaba Rated on 2/22/21 11:27:09 AM: Same here...accounts do not meet requirement. Which requirement? Nobody knows.

Cichociemiak Rated on 2/22/21 7:10:46 PM: Something was messed out.

Comment

Signature

Leader of Nation_Army. Want to know more about us ?? Check this:
http://cc.forum.igg.com/topic?ctid=189821&t=1454402552&p=1

Posts:53

#3

Posted on 2/22/21 9:34:25 AM | Show thread starter's posts only

This also happened to me. My smurfs were definitely had not been logged in since year 2020 yet for some unknown reason it says "my smurfs do not meet the requirements. This is also my first time doing this kind of event so maybe I'm doing it wrong? idk. Plus there is also this grand return event when the account has not been logged in for a long time so...

Cichociemiak Rated on 2/22/21 7:11:27 PM: No, you are not doing wrong way. Something is messed with event.

Comment

Signature

Posts:27

#4

Posted on 2/22/21 9:47:53 AM | Show thread starter's posts only

I have the same issue. (Windows sever)

Cichociemiak Rated on 2/22/21 7:11:46 PM: So thig is not Android only fault. Good to know.

Comment

Signature

Posts:692

#5

Posted on 2/22/21 10:13:40 AM | Show thread starter's posts only

It could be possible that igg has made it so that accounts with the same ip address can not be used in this event, seeing as they had a similar event a few months ago that instated this rule.

Cichociemiak Rated on 2/22/21 7:13:46 PM: There were event where it was IP restriction ?? Looks like i missed that. What kind of event it was ?

Cell Rated on 2/22/21 10:29:47 PM: @chicociemiak, the previous one (the "rally" thing) was restricted by IP. But i m pretty sure the homecoming is not.

Cichociemiak Rated on 2/23/21 5:42:12 AM: @Cell it never was restricted by ip do far, therefore it shouldn't be, but devs can change decision at any time.

Shadygamersan Rated on 2/23/21 11:14:32 AM: @Cichociemiak the event was RALLY YOUR BUDDIES back in January.

Comment

Signature

Happy Clashing Everyone!
Might: 1.3 Mil
CC Name: MineCon12
Guild: TheCoalition
Android F2P going on 7 years strong. Quest to get Maxed BT 35 Dynamica status: Complete.

Posts:27

#6

Posted on 2/22/21 11:33:59 AM | Show thread starter's posts only

I tried from another device but not working.

FirstLady Rated on 2/22/21 12:03:02 PM: If the account / email address has been linked with an existing IP address switching devices and changing the logging in IP address will not remove evidence of the previously linked IP Address.

Comment

Signature

Posts:24047

#7

Posted on 2/22/21 12:00:51 PM | Show thread starter's posts only

Thank you @Shadygamersan, this was a natural progression since only one account per member can participate in things such as the surveys.

@NoHomecoming, Shadygamersan has presented the most likely cause of your issue, which you can indeed confirm by following Cichociemiak's suggestion of using the link ingame for Live Support chat.

NoHomecoming Rated on 2/22/21 1:12:24 PM: I talked with Live support, this is not the issue one account per IP is not in effect for this event

FirstLady Rated on 2/22/21 11:04:37 PM: I suggest you read post #10 by paparuazi - Administrator and follow his instructions for a possible resolution.

Comment

Signature

Follow IGG @Facebook.com/IGG Follow CC @Facebook.com/CastleClash

Posts:1

#8

Posted on 2/22/21 12:59:37 PM | Show thread starter's posts only

deleted

Comment

Signature

deleted

Posts:3

#9

Posted on 2/22/21 1:07:39 PM | Show thread starter's posts only

Hello guys,
I discussed with the Live Support and there is no such thing as locking out the same IP address for rewards(as of now)
if there is any further news I will keep you guys posted

King-Walid Rated on 2/22/21 2:31:19 PM: Thank you.

Cichociemiak Rated on 2/22/21 7:13:11 PM: Thanks for info. So we are waiting till it will be fixed.

Comment

Signature

Disappointed but not surprised :)

Posts:80

#10

Posted on 2/22/21 9:23:11 PM | Show thread starter's posts only

We are sorry about it.
And we have already fixed this issue .
You guys can contact live support and we will check your account and re-send the rewards to you.

Cell Rated on 2/22/21 10:35:25 PM: Nothing about this homecoming already fixed yet. Tried andmy old smurf account still doesnt meet the requirements. Also how can u resend the rewards while old smurf account still not eligible to enter the inviter's code.

Yon123456 Rated on 2/23/21 4:07:35 AM: I wonder the same thing...I contacted live support yesterday. Not sure how this is going to be resolved, perhaps IGG will send the rewards directly to our game mail?

Cichociemiak Rated on 2/23/21 5:44:01 AM: But on other hand does it mean that those who returned should contact LS and tell who re-invited them?

Cell Rated on 2/23/21 6:33:24 AM: @chicociemiak, I hope it won't be like that. Even the returner is a real player, not a smurf, it looks like it will be too tangled to get rewards since the returner can also claim rewards when back to the game and there is also 3 day rewards where the collect button doesnt work

Cichociemiak Rated on 2/23/21 9:25:30 AM: This would be good idea for taking care of smurfs, but terrible for real returners and there would be lots of complaints about that.

Comment There are 3 more comments, click here to view them.

Signature

yo

Castle Clash: Guild Royale Today: 0 Total Posts: 60122

[Bug] Homecoming event broken

Notices

Send Message

Message Content:

Action Logs

More Spotlight

Notices