why when i put the sacred code in event it say not found character
I think yur acc IGG ID number u wrote is little too long. Mine have 9 digits, yours 10. Check it again if you didn't make mistake. But if it is correct contact live support.
khedive, All the information must be correct, so I suggest that you try again making sure that you select the correct platform & language as well as input the correct IGG ID#. Good Luck!