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[News] Verizon connectivity issues (SOLUTION)

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#1
Posted on 1/28/15 10:17:51 PM | Show thread starter's posts only

Edited by krikara at 1-31-2015 01:11 AM

There are currently issues with Verizon's connectivity issues to IGG servers.

Here are some facts that may potentially be the reason for connection failures:

IGG servers are hosted in Canada
Verizon is based in USA with NYC headquarters
Big Snow Storm on the East Coast


My take on the situation:
Because of the poor weather conditions, we can suspect some Verizon server lines are operating slower than usual. Internet Service Providers such as Verizon often pipeline connections to a central server to access servers outside of the country. In this case, it is very likely that all your internet connections are first being routed to NYC, then to Canada. Then with some sever in the line somewhere, the consistency of the connection is tarnished.

Solution 1:
1. a) Call up Verizon and tell them you can't to connect to a specific server (Castle Clash IGG)
   b) Let them know the server is in Canada
   c) Suggest that the Verizon routing to their server is poor and ask for an alternative route.


Hopefully, this will all work out and Verizon will provide you with a working solution!!!

Solution 2 (more reliable than Verizon lol):
1. Download a VPN service
2. Run the VPN service prior to launching Castle Clash



VPNS For PC:

Hotspotshield

VPNS For Android:
Adguard
Unlimited Free VPN by Betternet

OpenVPN

There is no guarantee that the VPN service will work, however, a VPN may change your routing to the IGG server and thus may enable you to connect.

Best of luck ~

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#2
Posted on 1/28/15 10:27:12 PM | Show thread starter's posts only

Edited by krikara at 1-28-2015 10:35 PM

Feel to discuss or ask questions here. Let's contain all of the connection problems to one thread please.

In addition, please share working solutions and I'll add them to the OP.

Thanks!

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#3
Posted on 1/28/15 10:39:33 PM | Show thread starter's posts only

Good job

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#4
Posted on 1/28/15 10:56:14 PM | Show thread starter's posts only

Thanks! But for wifi in the EU??

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TonieO, french.attitude (ios)
French forum moderator
#5
Posted on 1/28/15 10:58:44 PM | Show thread starter's posts only

TonieO replied at 1-28-2015 10:56 PM static/image/common/back.gif
Thanks! But for wifi in the EU??

o_O

You are in EU and having connectivity problems to the IGG server as well?

Perhaps you are getting routed through NYC servers as well :L

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#6
Posted on 1/28/15 11:04:39 PM | Show thread starter's posts only

I am on 4G.  I don't have access to WiFi.  The 4G network is where I am having trouble.  only with Castle Clash though. everything else works just fine .   

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#7
Posted on 1/28/15 11:09:47 PM | Show thread starter's posts only

Dernière édition par TonieO sur 1-29-2015 12:06 AM

krikara a posté en 1-28-2015 10:58 PM static/image/common/back.gif
o_O

You are in EU and having connectivity problems to the IGG server as well?

Yes I'm in the EU and I play in iOS (like my sig says), and we have lot of connection problem long time ago in wifi. But really a lot right now (lagging, disconnection,...). :dizzy:

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TonieO, french.attitude (ios)
French forum moderator
#8
Posted on 1/29/15 12:05:04 AM | Show thread starter's posts only

BrewHaHa11 replied at 1-28-2015 11:04 PM
I am on 4G.  I don't have access to WiFi.  The 4G network is where I am having trouble.  only with C ...

Yeah I understand that 4G is having some trouble. Try calling Verizon first to see if they can help fix that error. I know for the WiFi, they usually can provide a solution, but for 4G, it may be different. If Verizon can't help, a VPN will.

The hard part is finding that VPN though.

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#9
Posted on 1/29/15 12:06:33 AM | Show thread starter's posts only

TonieO replied at 1-28-2015 11:09 PM
Yes I'm in the EU and I play in iOS (like my sig says), and we have lot a connection problem long  ...

Ahhh then in your case, you're best off finding a VPN.

Here's what happened to me:
I moved to China last year and my computer (bluestacks) has a hard time connecting to IGG servers also! Once I downloaded a VPN, it re-routed my network and provided a better connection path allowing me to consistently stay connected to CC.

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#10
Posted on 1/29/15 12:24:31 AM | Show thread starter's posts only

@TonieO

IGG does have European servers!!! A few of them too I believe. I know for a fact they have a Russian one and a German one :D I think they have a French version of the game for your too :lol

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